Face-to-face time (ATA)
We measure how much of working time is spent directly with the citizen at home.
What you gain
You see how much of the paid time actually becomes care – and where there's more to reclaim.
For private home care
See whether the plan holds – and whether you're paid for what you deliver
Every day you send staff out to many citizens. We bring the numbers from your scheduling, attendance, documentation and billing into one place, so you can see where operations run well, where they fall short – and whether the municipality's billing matches what you actually delivered. On top of the system you already use.
- Planned vs. delivered
- Inspection-ready documentation
- A check on municipal billing
Questions you'll be able to answer
The questions a manager wants to answer – gathered in one place.
- Do the plans hold once staff have driven off?
- How much of working time is spent with the citizen (face-to-face time)?
- Where does driving time run away – and where is there time to reclaim?
- Who has high sickness absence, and how does it hit operations?
- Is documentation done correctly and on time, to the requirements?
- Does the citizen get the service you're set to deliver?
- Are you paid for everything you actually deliver?
What you get out of it
An overview of operations – from scheduling to billing, in one place.
An overview of operations
Scheduling, attendance, documentation and billing in one place, so you know exactly where you stand – without digging through spreadsheets.
Scheduling that holds in reality
You can see where plans slip, where driving time eats the hours, and where there's time to reclaim.
Payment for what you deliver
We hold the municipality's billing up against the delivered time, so you spot discrepancies and get what you're entitled to.
Calm around inspections
You can see whether documentation meets the requirements before the inspection arrives – not after.
What we measure and gather for you
Numbers from across operations – gathered so they make sense and can be acted on.
Planned vs. delivered
We compare what was planned with what was actually delivered at the citizen's home.
What you gain
You see right away where the plan slips, and can correct course in time.
Driving and route overview
Insight into driving time and routes when staff are out with citizens.
What you gain
Less wasted driving time and more time for care itself.
Attendance and sickness absence
An overview of staff stability and sickness absence over time.
What you gain
You spot the patterns early and can act before they hit operations and citizens.
Documentation to the requirements
We measure whether documentation is done correctly and on time, to current standards.
What you gain
Confidence that you stand strong when the inspection comes.
Quality for the citizen
Measures of the service the citizen actually receives.
What you gain
You can show and improve quality – not just promise it.
Billing control
We hold the municipality's billing up against the delivered time.
What you gain
You catch errors and get paid for everything you actually deliver.
Works with your systems
We pull data from your scheduling and care system (e.g. Nexus or Cura).
What you gain
You don't have to switch systems – you get the overview on top of what you already use.
How you get started
A simple path from the first numbers to ongoing value.
We listen
We understand your operations, your systems and where it hurts most.
We gather data
We pull numbers from scheduling, the care system and billing into one place.
We build the overview
Dashboards and reports the whole team can understand.
We stay with it
We improve and keep it running, so it keeps delivering value.
Why Ascendia
A partner who knows the day-to-day of home care – and starts with your numbers, not the technology.
We know your day-to-day
We've built this together with private home-care providers.
On top of what you already use
We don't replace your care system; we give you the overview on top of it.
Business before technology
We start with your numbers and decisions – not with the tech.
With you all the way
A fixed point of contact, from the first numbers to ongoing improvement.
Frequently asked questions
What private providers ask us most often.
Do we have to switch our care system (e.g. Nexus or Cura)?
No. We pull data from what you already use and lay the overview on top.
Where do you pull data from?
From your scheduling, your care system and the municipality's billing – we bring it together in one place.
Can you help with checking the municipality's billing?
Yes. We compare the delivered time with the municipality's billing, so you can see discrepancies and follow up on them.
Is our data safe and GDPR-compliant?
Yes. We process data securely and in line with GDPR, and you decide where it's kept.
Is this only for large providers?
No. Smaller providers quickly get value from a clear overview too. We start small and measurable.
Talk to us about your operations
Have a no-obligation chat about what your own numbers can tell you – about scheduling, documentation and billing.