Learn about AI
Learn about AI
Short explanations of the terms you meet when you talk to us or read about AI: what they mean, how they work, and what they are good for in a business like yours. Written for managers, not developers.
AI agent
What is an AI agent, and what can it do in a business?
An AI agent is given a task instead of a question. It works out which steps the task needs, uses the tools you have given it access to, and delivers a result, usually to an…
Read onDocument AI (OCR and extraction)
How does AI read invoices and PDFs?
AI reads an invoice in two steps. First the document becomes text, even when it is an image or a scan; that is OCR. Then a language model finds the fields in the text the way a…
Read onSelf-hosted AI (open-weight models)
Can you run your own AI without sending data abroad?
Yes, you can. Open models from Mistral, Qwen, Meta, Google and others can be downloaded and run on a server in Denmark or the EU, and then neither questions nor documents leave…
Read onHallucination
Why does AI sometimes make things up, and what do you do about it?
A language model writes whatever is most likely to come next, based on everything it has read. Ask it about something it has never seen and it still writes the most likely thing,…
Read onChatbot and AI assistant
What is the difference between a chatbot and an AI assistant?
The classic chatbot follows a script and can only do what someone drew up in advance. An AI assistant understands what the customer writes, even when it is written badly, and can…
Read onRAG (Retrieval-Augmented Generation)
How do you give an AI access to your company's documents?
You don't give an AI access by training it on your documents. You let it look them up. The method is called RAG: when an employee asks a question, the system finds the passages in…
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